WHEN MITSUBISHI INTRODUCED ITS ground-braking 10-year warranty with the proviso that owners have their cars serviced by authorised Mitsubishi dealers (or accept a shorter, but still acceptable, five-year warranty) there was an outcry from independent service centres that this represented unfair competition.
Today the ACCC issued a notice that Mitsubishi’s 10-year warranty and capped price service program, Diamond Advantage, will be allowed to stand.
Mitsubishi Motors Australia now confirms their commitment that the new Diamond Advantage program will offer Mitsubishi owners a 10-year/200,000km new car warranty, 10-year capped price servicing and 4-year roadside assistance, if they service with an authorised Mitsubishi dealer.
Mitsubishi Motors’ Director of Marketing and Operations, Rob Nazzari said: “This 10-year ownership program was always about putting owners in control, and giving them even more peace of mind. We are very pleased to be able to continue to offer our customers this additional value.”
“Every Mitsubishi already has at least a 5-year warranty. With our 10-year Diamond Advantage program, owners that complete their scheduled capped-price services with an authorised Mitsubishi Dealer will enjoy a 10-year warranty, 10-year capped price servicing and up to 4 years of roadside assistance.”
We would suggest that this ruling by the ACCC is a win for customers.
Note: the 10-year warranty is available to private buyers, small fleet (less than 40 vehicles) as standard, and large fleet (upon application) on all vehicles across the Mitsubishi range. PHEV traction betteries are covered by an eight-year/160,000km warranty.