IN YET ANOTHER RECALL, Lexus Australia has announced a safety recall campaign to inspect spot welds on a range of Lexus NX vehicles produced for the Australian market between 15th November 2021 and 26th January 2022.
The involved vehicles are manufactured with body panels that are spot-welded to the left and right front shock absorber mounting areas, and there is a possibility that certain spot-welds were missed. As a result, cracks and breakage may occur on other spot-welds and/or on the body panels around the front shock absorber mounting areas. Under longer-term (time and mileage) use, this could eventually cause a front shock absorber to separate from the mounting area, resulting in a loss of vehicle driving stability.
For all involved vehicles, Lexus dealers will inspect the welding near the shock absorber mounting area, and if any missing spot-weld is found this will be rectified. Furthermore, if any damage is found in such areas these will be repaired free of charge to vehicle owners.
The inspection time is expected to take approximately 15 minutes, and if any missing spot-welds are found repair time may take in excess of 24 hours. However, based on the Dealer’s work schedule, it may be necessary for the owner to make the vehicle available for a longer period, with alternative transport support available to owners free of charge.
Lexus Australia will issue all owners of involved vehicles details of this safety recall campaign by SMS, email and mail to their last known address. To update your contact details, please call the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday 8.00am to 6.00pm AEST) or visit www.lexus.com.au/owners/update-details
Owners with additional questions or concerns are asked to please contact their local/preferred Lexus Dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 (Mon-Fri 8.00am-6.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).